These are the terms and conditions on which We will supply a property to you (the “Terms”).
In these Terms, “You” and “Your” means all people named on the booking form (including any person who is added or replaced at a later date). “We”. “Us” and “Our” means Quantock Hosts. Mill Meadow is a trading name of Quantock Hosts.
We arrange bookings of properties as an agent on behalf of the owner (“Owner”) as well as arranging bookings for Our own properties. When acting as an agent for bookings We accept no legal responsibility for any contract You enter into in respect of a particular property or for the acts or failure to act of any Owner or other person connected with Your booking.
Please ensure that You read these Terms carefully, and check the details on the booking form are complete and accurate. If You think that there is a mistake or require any changes, please contact Us to discuss this.
1 Your Booking
1.1 By submitting a booking form to Us, the person in charge of the party (“Party Leader”) confirms that they have authority to make the booking on behalf of the party on the basis of these Terms and that all members of the party agree that the bookings will be governed by these Terms and that each member of the party and the Party Leader will be liable for damage and loss resulting from any breach of these Terms.
1.2 The Party Leader must be a responsible and capable adult of at least 21 years of age. Where the majority of your party is under 21, your party must include sufficient capable and responsible adults over the age of 21, in the property at all times to provide adequate supervision for the party and each member of it.
1.3 These Terms will become binding on You and Us when you pay us a deposit and written confirmation has been sent to You by Us, at which point a contract will come into existence between You and Us and You and the Owner. Please note that Your booking will not be guaranteed until we have received Your deposit and confirmed acceptance of Your booking by sending You written confirmation of your booking.
1.4 We reserve the right at our sole discretion to refuse to accept any booking. We have the right to cancel your booking, or to instruct you or your party to leave any property immediately, without compensation or refund, should you or any of your party not comply with these terms and conditions, particularly terms relating to behaviour and conduct
1.5 As soon as You receive Your written confirmation you must check the details carefully. If anything is incorrect, You should tell Us immediately.
2.1 We require the name, age, address and gender of all persons in Your party who will be occupying the property and this information must be specified on the booking form and provided at any time when requested during Your stay. Failure to provide all of the required details may result in a refusal of Your booking, a delay on arrival or if the failure occurs during your stay We reserve the right to ask You to leave the property.
2.2 We are required to know who is on the premises at any time. If you wish to invite friends or family to visit during your stay, you must request this on your booking form and await consent. Under no circumstances must visitors arrive on site without prior and reasonable notification. At peak times, visitors’ car parking may be restricted, as the facilities on site are limited and resident guests take priority. There is no overnight parking for non-residents. Non-residents are required to leave the premises by 11.30pm.
3.1 For properties booked six weeks or more before Your intended stay, a deposit of 50% of the rent, which includes a non-refundable booking fee of £20, is payable at the time of booking. The full balance of the payment of rent, plus any additional charges is payable six weeks before the start of the tenancy.
3.2 For properties booked less than six weeks before the start of Your intended stay, the full rent, which includes a non-refundable booking fee of £20, must be paid at the time of booking.
3.3 All payments are non-refundable.
3.4 Payment must be made by debit or credit card, bank transfer or cheque.
3.5 Payments made by cards are subject to a 2.5% transaction fee.
3.6 We only accept payment in pounds sterling.
3.7 Any charges We incur from Our bank for handling any form of payment, charges for dishonoured cheques or charges for overseas transfers will be passed on to You and You are liable to reimburse Us within 7 days of notification of the same.
3.8 If You do not pay any payment due in relation to Your booking by the due date we and the Owner are entitled to assume that You want to cancel Your booking. In this case, Your booking will be cancelled immediately and the provisions of clause 5 will apply.
4.1 We and the Owners reserve the right to amend prices quoted on the website and in the brochure. We will confirm the price of Your booking when you make it.
4.2 All prices quoted include any taxes or government charges which may apply to You at the time of booking.
4.3 All prices are for the property and are not on a per person basis, except where an extra person charge applies.
5 Amendments and Cancellations
5.1 If You want to change any detail of your booking, We will do Our best to make the required changes.
5.2 Alterations to confirmed bookings will be subject to a £25 administration charge.
5.3 If You need to cancel Your booking, You must contact us using the details set out on Your booking confirmation as soon as possible. We will then issue written confirmation of Your cancellation.
5.4 The deposit and all extra charges are not refundable.
5.5 If You cancel Your booking the balance will still be due though if We rebook the property We may be able to refund part or all of Your balance.
5.6 If within 4 weeks prior to your arrival, or at any time during your stay, any member of your party has, or develops, an infectious or contagious medical condition you must notify us immediately. On receipt of such notification we reserve the right to refuse or cancel your booking, or ask any member of your property to leave the property immediately.
6 Cancellation by the Owner
6.1 Neither We nor the Owner expect to have to make any changes to Your booking. However, sometimes bookings have to be changed or cancelled and the Owner reserves the right to do so if required.
6.2 If any changes are needed, We will contact You as soon as is reasonably practical to explain what has happened and let You know about the cancellation or change.
7 Events beyond Our Control
7.1 Neither We nor the Owner will be legally responsible either jointly or individually for any compensation if We or they are prevented from carrying out Our responsibilities under this contract as a result of events beyond Our control.
7.2 This means an event beyond Our and the Owner’s reasonable control including but not limited to strikes, lock-outs or other industrial disputes, act of God, war, riot or civil commotion, malicious damage, compliance with any law or governmental order, rule regulation or direction, accident, natural disaster, fire, flood, pandemic, storm or default of suppliers or subcontractors.
8 Your Property
8.1 You may arrive at the property any time after 4.00pm on the first day of your holiday unless otherwise notified. You must leave by 10.00am on the day of departure.
8.2 Pets are allowed in some properties by prior arrangement, subject to payment of the appropriate fee. Dogs must be well behaved and kept under control at all times, are not allowed in bedrooms, and must not be left unaccompanied in the property. Dogs must be kept on a lead at all times when outside the property. Any excess cleaning which incurs costs which exceed the additional fee will be invoiced to You by the Owner or their representative on or as soon after departure as possible, as set out in clause 10 below.
8.3 Bed linen is included in the price, and beds will be made up on arrival. Towels (not beach towels) are included in most properties. Sofa beds where requested will not be made up but linen will be provided.
8.4 All gas and electricity costs are included in the booking price.
8.5 All of Our properties are non-smoking.
8.6 Specific parking instructions for the applicable property will be issued and must be adhered to. Any vehicle and any contents are parked entirely at your risk.
8.7 Where additional facilities such as telephone or broadband are provided, please note that the provision of these services are subject to availability and network conditions. You agree not to make unreasonable use of these facilities. Where We or the Owner deem that there has been unreasonable use of such facilities, We and the Owner reserve the right to invoice You for the reasonable costs incurred as a result of such use.
8.8 You are responsible for the supervision of all members of Your party under the age of 18.
8.9 You and all members of Your party agree to keep the property clean and tidy, to leave the property in a similar condition as you found it when you arrived and to behave in a way at all times while at the property which does not break the law.
8.10 You and all members of Your party agree not to use the property for any illegal or commercial purpose, including subletting.
8.11 You and all members of Your party agree not to allow anyone to stay in it who We have not previously been notified of and agreed to.
8.12 We or the Owner can refuse to allow You into the property or ask You to leave if We or the Owner reasonably believe You or any member of Your party (or any other person you have invited into the property) are behaving illegally or antisocially or that any damage is likely to be caused or has been caused. We will treat these circumstances as a cancellation by You.
8.13 You must not allow more people than the website or brochure states to stay overnight in the property without the advance consent of Us or the Owner.
8.14 A cot may only be occupied by a child aged 24 months or less.
8.15 You must allow Us, the Owner or Our/their representative (including workmen) access to the property at any reasonable time during your stay. In the case of an emergency, We, the Owner or their representative may enter the property at any time without giving you notice.
8.16 You and all members of Your party (including any of your party’s visiting non-residents) agree to abide by a 10.30pm external noise curfew (reasonable noise levels for the time of evening only), which your party shall remain jointly responsible for abiding by. You are responsible for ensuring that any of Your visiting non-residents leave the property quietly prior to 11.30pm.
9 Brochure and Website Descriptions
9.1 We aim to make sure that the information provided by Us and the Owners on our website and in brochures is presented accurately.
9.2 Photographs of the interiors of properties are representative only and interiors may vary.
9.3 Changes to external premises or facilities described or changes to availability of properties are outside of Our control and cannot be relied upon absolutely.
9.4 We take no responsibility for noise or nuisance resulting from third party activity over which We have no control.
9.5 You are responsible for ensuring the property is suitable for Your needs prior to booking.
10 Condition of Property and Inventory
10.1 Before You arrive Your property will have been cleaned and the inventory checked. Discrepancies and any damage found should be reported within 24 hours of arrival to the Owner or their representative, the inventory will otherwise be deemed to be correct. Losses, damage or any cleaning necessary over and above normal servicing, will be invoiced to You on or as soon after departure as possible.
11 Damage to Property
11.1 You are responsible for all damage or breakages caused by You or members of Your party to or within the property or its contents during Your stay, including the responsibility for paying for this damage
11.2 A refundable damage deposit of £200 is required with each booking. By placing a booking with Us You agree that We are entitled to, either during or after Your stay, to recover from You, including by way of the payment card used when booking or by other means, the costs of any damage caused by a member of your party (including damage to any property or accommodation), or any costs or compensation incurred by us as a result of your failure to comply with these Terms.
11.3 You acknowledge that this does not limit Your liability for damages in excess of this amount. The cost of any damage will be invoiced to You on or as soon after departure as possible by Us or the Owner.
11.4 You are encouraged to notify Us of any damage as soon as is possible to contain the impact and cost of repair or replacement.
12 Size and Party
12.1 We are a family holiday destination and in order to ensure that we maintain an environment suitable for families We have in Our sole discretion the ability to accept or refuse bookings from any stag parties, hen parties or equivalent parties. You acknowledge and agree that We may need to consider special arrangements for such groups with a particular property Owner and that You shall notify Us prior to booking with Us if Your group is a stag party, hen party or equivalent. Any special arrangement is likely to require a damage deposit from You that is greater than that which is specified at clause 11.2 above.
12.2 We and the Owner reserve the right to refuse access to the property by the types of groups referred to in clause 12.1 and to terminate Your party’s booking without compensation where We establish that Your party is in breach of clause 12.1 above.
13 Special Requests
13.1If You have any special requests, You must let Us know when You make a booking and confirm them in writing.
13.2 Although We try and agree to any reasonable requests, We cannot guarantee that any request will be met. In some cases an extra charge may be payable to facilitate a special request.
13.3 If We or the Owner fail to meet any special request, it will not mean We or they have breached these Terms.
14.1 Where we act as agent for the Owner, the services which make up Your stay are provided by third parties who are totally independent of us. The Owners provide services in line with their own terms and conditions. These terms and conditions are available from the Owners on request.
14.2 Where we act as agent for the Owner, we cannot accept any legal responsibility for any act or neglect on their part or of anyone representing or employed by them.
14.3 If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms. Loss or damage by us foreseeable if it was an obvious consequence of our breach or if it was contemplated by You and Us at the time we entered into this contract.
14.4 We do not exclude or limit in any way Our liability for:
(a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; and
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
14.5 In all cases, except personal injury or death, Our liability to You for the total of all claims arising out of Your booking and subsequent stay with us is limited to 150% of the cost of Your booking less any insurance, cancellation, amendment or separate charges.
14.6 If for any reason beyond Our control the property is not available on the date booked (owing to fire damage for example) or We deem the property as unsuitable for holiday letting, all rent and charges paid in advance by You will be refunded in full, but You shall have no further claim against Us.
15.1 All complaints must be notified to Us immediately to ensure sufficient time is given to investigate and/or take the necessary remedial action.
15.2 Compensation will not be offered where You have denied Us, the Owners or their representative the opportunity to rectify matters during the holiday.
16 Data Protection
16.1 In order to process Your booking We need to collect certain information from you including (where applicable) name, address, age of party members, credit/debit card or other payment details, phone numbers and any other special requirements which may affect your arrangements. Sometimes it is necessary for us to pass on this information to third parties, such as the Owner of the property you wish to book.
16.2 In making a booking You consent to the information being passed to relevant third parties. We may also use Your details to send You promotional newsletters and information via email and post.
16.3 If you would prefer not to receive such information, You can opt out by contacting Us using the details set out below.
17 Information about us and how to contact us
17.1 Our address is Mill Meadow, Parsonage Lane, Kingston St Mary, Taunton, Somerset TA2 8HL. If you have any questions or complaints, please contact Us. You can contact Us by telephoning 07779 651911 or by emailing Us at firstname.lastname@example.org.
18 Other important terms
18.1 We may transfer Our rights and obligations under these Terms to a third party, and We will always notify You in writing if this happens, but this will not affect Your rights or Our obligations under these Terms.
18.2 This contract is between You and Us. No other person shall have any rights to enforce any of its terms.
18.3 Each of these paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.4 If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.
18.5 These Terms are governed by English law. You and We both agree to submit to the exclusive jurisdiction of the English courts.