Guest Information

Guest Feedback

Feedback and suggestions are very important to us and our owners. We are always looking for ways to improve the experience of our guests at Mill Meadow. After you leave you will receive an email with details on how to leave a review on UpFrontReviews but we also value feedback on TripAdvisor.

You can also find us on social media:

• Facebook – Mill Meadow EcoHomes
• Instagram – @millmeadow

Safety

• Emergency Numbers: 999 (112 from a mobile phone) and ask for Fire, Police, Ambulance or Coastguard
• Mill Meadow is a gated Covid secure site with access strictly controlled to maintain our Covid Compliance.
• The 5 mph Speed Limit onsite must be observed at all times, traffic calming measures are in place, for the safety of all guests, particularly children at play, and also wildlife.

Facilities

• Outside taps with recycled rainwater are provided for washing boots, outdoor clothing, bicycles and muddy dogs.
• Bicycle storage is available..
• Utility rooms usually have a drying rack and washing machine. Please use the most environmentally friendly programme at a low temperature if possible.
• Most lodges also have access to a tumble dryer; please be aware of the impact of their use.
• All our lodges have a private hot tub that can be available when booked in advance.
• All lodges are fully equipped with the essential kitchenware and domestic appliances to ensure you have a comfortable and relaxing stay at Mill Meadow – please ask if there is anything further you require.
• Complimentary BBQ’s available on request with an initial supply of charcoal.
• We regret that fireworks are not permitted on site
• To make use of our free Wi-Fi Service please enter your lodge name and the code supplied in the Welcome Folder in your lodge. If you have a problem with the connection please ask for assistance.

Be a Good Neighbour

Be considerate of other guests and our neighbours by keeping noise levels outside your lodge/cottage to an absolute minimum after 10:00pm.

Hot tub jets should be turned off at 10:30pm and please vacate the hot tubs by 11:00pm.

Day Visitors

Mill Meadow is a gated secure site and access to Mill Meadow is strictly controlled.

If you wish to invite friends or family to visit during your stay, you must request this on your booking form and await consent.

Under no circumstances should visitors arrive on site without prior and reasonable notification.

All non-resident guests must be off site by 10:00pm and are not permitted to stay over night, unless previously agreed with the owners.

Groceries

Taunton has several large supermarkets, the nearest to Mill Meadow is Morrison’s and there are also the following local grocery stores:

• Morrison’s, TA1 1DX – Tel: 01823 351598.
• Tesco Express, 36 Priorswood Road, TA2 7PS – Tel: 0845 671 9541. Open from 6.00am – 11.00pm.  Free ATM. 5 min driv
• M&S Simply and BP Fuel Station, Cross Keys, Norton Fitzwarren, TA2 6NR– Tel: 01823 350068. Open 6am – 11pm Free ATM 10 min drive.
• The Co-operative, 169 Cheddon Road, TA2 7AH – Tel: 01823 257888. Long opening hours. Free ATM. 10 min drive.
• Staplegrove Post Office and Stores, Manor Road, TA2 6AN – Tel: 01823 333071. 5 min drive.

Healthcare Services

• Musgrove Park Hospital TA1 5DA – Tel: 01823 333444. Full Accident & Emergency Service.
• NHS Direct (Non Emergency Advise) – Tel: 111
• County Veterinary Clinic, 137 Kingston Rd, TA2 7SR – Tel: 01823 326222
• Pharmacy:
  • ASDA Superstore Creechbarrow Rd -Tel: 01823 252701. Open 24hr (not Sat & Sun nights)
  • Morrisons, TA1 1DX – Tel: 01823 351598

Heating, Hotwater and Energy Saving

Some of our lodges/cottages have under floor heating and this is set to maintain an ambient room temp of 19- 22 degrees centigrade.

If the room temperature is within the set range, the underfloor heating goes on standby so the tiled floors may feel cooler and for that reason we advise guests to bring slippers or similar for their comfort.

When the room temperature falls the under-floor heating will start again and the floor will warm up although as with all underfloor heating this is not instantaneous.

Kingfisher and Woodpecker Lodges have log burners which can be used to boost room temperatures. Due to the very high insulation standards of the lodges, the log burner may only need be used for a short period if time.

Wood and fire-lighting materials are supplied.

Don’t forget if you use the log burners you are likely to put the underfloor heating on standby.

These combined methods of heating are highly energy efficient and help us to provide our guests with comfort and do our bit for the environment.

Hot water is mainly provided from renewable sources and stored ready for use. Unlike instant boilers when the store of hot water is used up it takes a while to recharge so share the shower time around

We are committed to our Green Policy and we ask that lights and appliances be turned off when not in use and when you leave the lodge/cottage.

Recycling & Waste

In line with our Green Policy, we recycle as much waste as we can at Mill Meadow.

Our Covid Compliance processes for waste handling are for the protection of staff, guests and all who visit Mill Meadow and must be observed at all times.

In Woodpecker, Kingfisher, Robins, Flycatcher, Heron and Cuckoo lodges, the recycling bins are situated in the utility rooms. For Swallows Barn, House Martins and Goldcrest please take your recycling direct to the recycling centre at the site main entrance.

We recycle food waste in Somerset, and at Mill Meadow so please use the brown bins with special composting bags which are provided.

Please not put ANY food waste in the non recyclable waste bins.

We provide waste bags for non recyclable waste and each lodge a rubbish bin or wheelie bin for waste that cannot be recycled.

Please double bag nappies and dog waste before placing in the waste bins.

Please rinse all containers and take your recycling, food waste and non recyclable waste bags to the recycling centre at the entrance on departure, placing everything in the correct containers.

Please be aware that an additional housekeeping charge will apply if guests choose not to recycle their waste.

We have a lot of opportunist wildlife onsite site who just love a snack so please make sure that bins are closed securely.

We appreciate your support with our recycling policy.

Public Transport and Taxi Companies

We can provide pick up from the local bus and train stations, and arrange an airport pick up if required.

• Taxis:
  • A1 ACE Taxis – Tel: 01823 332211
• Bus to Taunton: There is a bus stop at Mill Cross, the junction of Parsonage Lane and Kingston Road. See the timetable here.

Local Information

• Local Tourist Office, Taunton – Tel:01823 336344.
• Cash Machines
  • Tesco Express, Priorswood Road
  • The Co-Op, Cheddon Rd
  • M&S Simply, Cross Keys
• Public Telephone – There is no public phone in the area, please ask if you require assistance.
• Post Box – At Mill Cross on the junction of Parsonage Lane and Kingston Road.

The Countryside Code

There are five sections of The Countryside Code dedicated to helping members of the public respect, protect and enjoy the countryside.

Hot Tubs

All of our lodges have a private hot tub that is included with your stay. For 1-night stays in Goldcrest Lodge, a small charge will apply. Please make sure you add the Hot Tub option to your booking to ensure that we have it prepared for your arrival. If you decide to add the Hot Tub after you book, please contact us and we will update your booking.

Visit our Hot Tub page for more information and to read the Hot Tub Guidelines.

Dogs

Dogs are welcome in our lodges (apart from Buntings Lodge & Heron Lodge).

There is an extra charge of £35 per dog per stay.

Dogs must be kept on a lead at all times when outside of the property for the safety of your pet and other guests.

Visit our Dogs page for more information.

The Lake

Our lake is a valuable asset, a wildlife haven and the perfect place to unwind and discover the wonders of Mother Nature.

Visit our The Lake page for more information.

Fishing

Whether you are an experienced angler, or a novice, you can enjoy fishing in Mill Meadow’s private lake.

Visit our Fishing page for more information.

Wildlife

Within and surrounding Mill Meadow, you will discover an extensive and varied cross section of native flora and fauna.

The landscaped areas within Mill Meadow are designated wildlife areas and are carefully managed to provide a valuable habitat for common and protected species. We ask that you please respect these areas from a discreet distance and sit back and observe the beauty that nature offers.

Departure Day

To help us to make a full refund of your damage deposit and complete the detailed cleaning required under our Covid Compliance, guests are required to vacate the lodges/cottages by 9:30am and also to:

• Leave the lodge/cottage clean and tidy.
• Follow our recycling procedures ensuring all waste is removed from the lodge.
• Let us know of anything broken or damaged.
• Please strip the linen from the beds you have used, fold and place together with the towels in the laundry bag provided. Bath mats can be left separately. Please leave the mattress and pillow protectors in place.
• We prefer that you take all unused food home with you but if there are items you need to leave please do so as follows:
  •  in date and unopened food in the fridge
  •  opened food to be placed into the food waste bin
• Please remember food waste MUST NOT be placed into the non recyclable waste.

Please take care with beauty products on bedding, towels (where provided) and furnishings as additional cleaning costs will apply.

Key Return

If we are not available when you depart please turn off all lights and appliances, close windows and lock the lodge/cottage before placing the keys in the large green dropbox at the main entrance to Mill Meadow.

Owning Your Own Lodge

Mill Meadow Eco Homes are manufactured in Finland using the highest quality, slow grown timber with the most advanced manufacturing and construction methods in Europe. Combine this with the latest in cutting edge Carbon Neutral Technologies, options on luxury fixtures and finishes, unlimited occupancy all year round and you have the perfect solution for the holiday/second home. The added benefit is that as an investment, professional sources and our booking history indicate a 5-7% return is achievable.

We will work closely with you to help you get the holiday home you want!

You can get more information here.